Refund policy

Craftbottlz LLC accepts return of unopened product up to 30 days from the original purchase date. Within this window, you may bring product into the store for refund, however a receipt is required in order to process an over-the-counter return.
If you are unable to return products to the store, you may arrange a return shipment with the help of a Customer Service representative at info@craftbottlz.com.

When returning due to any reason other than a shipping error on Craftbottlz LLC's part, bottle breakage during transit or the wine being “corked”, the cost to ship back the wine is the responsibility of the customer.

Please note that a 10% restocking fee is applicable to all returned or cancelled orders (unless due to error, breakage or the wine being damaged in transit).

 

Cancellation policy

You may cancel your order only if it has not yet been shipped. Please contact us at info@craftbottlz.com if you need assistance.